FAQS

How do I know if I should sign up for LOCAL FAM: Local Pick-Up or EXTENDED FAM: Shipping?

• LOCAL FAM: Local Pick-Up requires you to pick up your box at one of our Clackamas location. You will get a notification when the quarterly box is ready for pickup at your desired taproom location within a set timeframe. Failure to pick-up your box within a month of the notification email will result in a shipping charge & the box will be delivered to your house.

• EXTENDED FAM: Shipping Portland Cider Club members must live in one of the states where we have a shipping license through our partner VinoShipper. Those states include AK, AL, AZ, CO, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MN, MO, NC, ND, NE, NH, NM, NV, NY, OH, OK, PA, SC, TN, TX, VT, WI, WV, WY.

When can I expect my quarterly shipments?

• Shipments will be sent in March, June, September, and December. Club members will get an email letting them know when it is time.

Do you have an age requirement?

• You must be at least 21 years old to join.

When will you charge my card?

• By authorizing your Portland Cider Club subscription, your card number will be securely saved through our subscription software and charged right before shipment in the month of shipment.

• We will send you reminder emails before each cider release shipment, reminding you of the upcoming charge and sending a preview of that quarter’s cider box.

When will I receive my Cider Club shipment each quarter?

• Shipments will typically be sent the 2nd week of every shipment month, shipping quarterly. When it lands on your doorstep will vary depending on where you live.

• Every December, our shipping provider projects delays due to the holidays, hence our moved-up sign-up deadline that quarter.

Can I purchase a gift membership?

• Yes! Gift memberships are now available.

I’ve changed my mind, when can I cancel so I don’t get charged?

• If you decide to cancel future renewals, you must email us 7 days before your next shipment to cancel your subscription. Email us at ciderclub@portlandcider.com.

• You also have the option to put your membership on hold for up to two shipment releases and not lose your club member status. Email us at ciderclub@portlandcider.com if you would like to put a hold on your membership.

What is my Login/Password?

The email address you entered when you registered for our club is your login name. You can log in to make any changes to your club membership information at VinoShipper.com. If you've forgotten your password, please click "Reset Password" on their home page. They will email you a link to reset your password.

How do I update My Account information?

Should you need to make changes to your contact information,

• Click the "Sign In" button in the top right corner of the VinoShipper home page.

• Enter your login and password information in the appropriate fields and then click "Submit".

• Once you're signed in, click on "Edit" next to Profile. Update your information accordingly and click "Finish".

I've lost my password. What do I do now?

• Click the "Sign In" button in the top right corner of the VinoShipper home page.

• Then click "Reset Password". This will take you to the Password Reset page.

• Enter the email address that you registered with.

• A link to reset your password will be emailed to you.

• When you receive the email, click on the link enter your new password.

How do I track my order?

When your order ships, you will be sent a tracking number. You can also login into your account and look in Purchases where you can click on the tracking number for the status.

How do I ship to another location?

During checkout you will be asked to enter a Shipping Address, add the alternate address you wish to use. Remember that there must be a person who is 21 or older there to receive it. Please note, there are some states that do not allow direct shipments. We will let you know if your shipment is possible prior to complete the order.

What if I'm not in when UPS delivers?

UPS will make three, consecutive, business day attempts to deliver your order.

• They won't specify the time of delivery but will specify the date(s).

• If unsuccessful after three attempts, UPS will hold your order for five days at one of their local distribution centers. It will then be your responsibility to pick it up.

• After the five days, it will be returned to Portland Cider Co. If the order is returned you are charged for the return shipping to the cidery, and then the reshipping back to you.

• An alternate delivery address or delivery date can be specified while the order is in transit. There is a $20 per package fee for the in-transit change plus any additional shipping charges.

ALTERNATIVES TO CONSIDER WHEN SELECTING A SHIPPING ADDRESS:

• Have it shipped to a business address.

• Check out a local UPS store and ask if they will receive it for you (many charge $5-$10 per pack to receive it for you).

• Set the order up for "Will Call" at the local UPS Service Center after it has shipped. Once it arrives, you will have five days to pick up the order at the appropriate local distribution center. There is no additional fee for this.

What happens if my order is lost or damaged?

Call or email VinoShipper. They guarantee delivery of your order and so if anything goes wrong we will either refund you and provide a replacement order for you at no cost to you.

Do you ship outside of the United States?

We do not currently offer Portland Cider Club shipping outside of the United States.

Why is my order being held up because of the weather?

Cider can be damaged by exposure to extreme weather, such as extreme heat or freezing temperatures. We may place a temporary hold on orders being shipped to states affected by such extreme weather conditions. To track the shipping status of your order, go to refer to the tracking number on the email confirmation you received.

It is recommended that you order your cider to be shipped via expedited service. The less time your wine spends in transit, the less the chance of it being damaged.

CONTACT US

Need further clarification? Send us an email at ciderclub@portlandcider.com.

Questions about your shipment as an Extended Fam member? Contact VinoShipper: (866) 678-VINO [8466] or at CustomerService@VinoShipper.com.

Portland Cider Co. retains, at its sole and unconditional discretion, the right to cancel a membership and refund a prorated portion of a member’s membership fee for any reason at any time.